1. Who We Are
Freedom Freelancing Academy Bangladesh (“FFABD”, “we”, “us”, “our”) operates the website ffabd.site and provides YouTube channel automation, video production, video promotion, and thumbnail design services. Our registered business is based in Bangladesh.
For privacy enquiries, contact us at: hello@ffabd.site
2. Information We Collect
We collect information you provide directly when you:
- Submit the contact form on our website (name, email, service interest, message)
- Place an order through Fiverr or direct payment (handled by those platforms)
- Subscribe to our email list (name and email only)
- Contact us via WhatsApp or email
We also collect anonymised analytics data through Google Analytics 4, including pages visited, time on site, traffic source, device type, and approximate geographic location (country/city level). This data does not personally identify you.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide the services you request
- Send order-related communications (updates, delivery confirmation)
- Send our email newsletter if you have subscribed (you can unsubscribe at any time)
- Improve our website and services based on aggregate usage data
- Comply with legal obligations
We do not use your information for automated decision-making or profiling.
4. Cookies and Tracking
Our website uses the following cookies and tracking technologies:
- Google Analytics 4: anonymised website analytics. You can opt out at tools.google.com/dlpage/gaoptout
- WordPress session cookies: technical cookies required for the website to function
- Tawk.to live chat: if you use our live chat widget, Tawk.to’s privacy policy applies
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share data with:
- Google (Analytics 4 — anonymised usage data only)
- Mailchimp (email newsletter — name and email only, if subscribed)
- Tawk.to (live chat messages — if you use the chat widget)
- Legal authorities — only if required by law
6. Data Retention
We retain personal information only as long as necessary:
- Contact form submissions: 12 months, then deleted
- Email subscribers: until you unsubscribe
- Order records: 3 years for accounting and legal compliance
- Analytics data: 14 months (Google Analytics default retention)
7. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict our processing of your information
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at hello@ffabd.site. We will respond within 30 days.
8. Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our website uses SSL/TLS encryption (HTTPS) for all data transmission. However, no internet transmission is 100% secure.
9. Third-Party Links
Our website contains links to Fiverr, YouTube, and other third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes by updating the “Last Updated” date at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.
12. Contact
For any privacy-related questions or requests:
Email: hello@ffabd.site
WhatsApp: wa.me/+8801798614850
Address: Bangladesh